Crazy Times — Privacy Policy

1. Introduction

Crazy Times (crazytimes.onl) places your privacy above all else. We believe the most fundamental responsibility of a trusted online gaming platform is to safeguard its users' personal information. This Privacy Policy clearly explains what data we collect, why we collect it, how we store it, and what rights you have over your information.

Crazy times is trusted by millions of players across Bangladesh. We'll say it plainly — your data is your identity, and protecting that identity is our foremost commitment. This Privacy Policy is built in accordance with international data protection standards.

If anything is unclear or you'd like to know more, our support team is always ready to help.

2. Information We Collect

Crazy times collects various types of information. A detailed breakdown by category is provided below:

3. How We Collect Information

Crazy times collects information through three primary methods:

• Directly from you: Information you provide during registration, KYC verification, or when contacting support.
• Automatically: When you use the platform, our systems automatically collect your IP address, session duration, click patterns, and device information.
• Via Third Parties: Limited data may be received from payment providers or identity verification services, but only where legally required.

Every piece of data we collect has a specific purpose. We never request or gather information unnecessarily. The core principle of Crazy Times' Privacy Policy is "minimum data, maximum protection".

4. How We Use Your Information

Crazy times uses your information solely for the following purposes:

• Account Management: To secure the registration, login, and account protection process.
• Payment Processing: To ensure deposits and withdrawals are completed accurately.
• Legal Compliance: To fulfill KYC, AML (Anti-Money Laundering), and other legal compliance requirements.
• Security Monitoring: To detect and prevent fraud, hacking, and suspicious activity.
• Responsible Gaming: To identify unusual gaming patterns and provide appropriate support.
• Customer Support: To resolve your issues quickly and effectively.
• Service Improvement: Anonymous analytics to improve the gaming experience on the platform.

We do not use your data for ad targeting or sell it to third parties. This is a non-negotiable policy at crazy times.

5. Sharing Information with Third Parties

Crazy times shares information with third parties only in the following limited circumstances:

• Payment Provider: Only the minimum information necessary to process transactions via bKash, Nagad, Rocket, or bank transfer.
• KYC Verification Services: Certified identity verification providers to confirm your identity.
• Legal Authorities: Mandatory disclosure of information upon court order or request from a regulatory authority.
• Game Provider: Anonymous session data required to run games.

6. Cookies & Tracking

Crazy times uses cookies on its website. Cookies are small text files stored on your device. We use three types of cookies:

• Essential Cookies: Login sessions and security tokens — the website cannot function without these.
• Functional Cookies: Used to remember your language preferences and display settings.
• Analytics Cookies: Anonymous statistics to understand which parts of the site are used most.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may limit access to certain platform features.

7. Data Security Measures

Crazy times employs industry-leading technology to protect your data:

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at the time of login.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Security Audits: Periodic security reviews conducted by independent third-party experts.
• Data Masking: Sensitive data is masked before being stored in the system.
• Encrypted Backups: Regular backups stored on secure, encrypted servers.

Please note that no transmission over the internet can be guaranteed to be completely secure. We encourage you to take precautions on your end — use a strong password and never share your login credentials with anyone.

8. Data Retention Period

Crazy times does not retain data longer than necessary. The general policy is as follows:

• Active Account: Data is retained for as long as the account remains active.
• Closed Accounts: Retained for up to 5 years after account closure for legal compliance.
• Financial Transactions: Retained for up to 7 years in accordance with financial regulations.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
• Support Contact: Retained for up to 2 years after issue resolution.

Once the retention period expires, data is securely deleted or fully anonymized.

9. Your Rights

As a crazy times user, you have the following rights:

To exercise any of these rights, please email our support team. We typically respond within 30 business days.

10. Protection of Minors

Crazy times strictly prohibits registration and gaming by anyone under 18. We use a KYC process to verify age, and any suspicious accounts are suspended immediately.

If we become aware that a minor has provided us with personal data, we will immediately delete that data and close the account. If a parent or guardian suspects their child is using the platform, please contact our support team right away.

11. Policy Changes

Crazy times may update this Privacy Policy from time to time. For any significant changes, we will:

• We will display a clear notice on the website.
• We will notify registered users by email.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any update will be considered acceptance of the revised policy. We recommend reviewing this page regularly.

12. Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact our data protection team:

We take every request seriously and work to resolve it as quickly as possible.